Privacy Policy

Commbots is operated by Smart Vision Zone IT Solutions, based in Dubai, United Arab Emirates.

Registered address: Office No: 05, Block B, Al Nasiriya Building, Damascus Street, Al Qusais Ind 01, Dubai 235951, United Arab Emirates.

Contact: info@smartvision.ae | +971 50 922 4489 | +971 56 411 8151.

This policy covers personal data processed through our marketing website, contact and demo request forms, account signup and onboarding, and the Commbots product (including WhatsApp Business API connectivity, AI chatbots, shared inbox, campaigns, automation, and integrations).

If you are a business customer using Commbots to message your own end customers, you are typically the data controller for those conversations. We act as a processor or service provider for that messaging data, subject to your account agreement and applicable Meta/WhatsApp Business Platform terms.

Account and business information: name, email, phone number, company name, job role, preferred language, and related onboarding details you provide when creating or managing an account.

Contact and sales enquiries: information submitted via demo requests, contact forms, WhatsApp, email, or phone, including message content and follow-up notes needed to respond.

Platform usage data: login activity, feature usage, configuration settings, message metadata required to operate WhatsApp and other channels, delivery status, templates, inbox assignment data, and technical logs needed for security and support.

Customer message content (on behalf of business customers): WhatsApp and other channel messages, media, and contact identifiers that you or your end users send through Commbots, processed to provide the service you configure.

Website analytics and device data: IP address, browser type, device information, pages visited, referring URL, and approximate location derived from IP, collected via cookies or similar technologies such as Google Analytics.

Payment and billing information: where applicable, billing contacts, invoices, plan selections, and payment references processed through our payment or accounting providers. We do not store full card numbers on our servers when payments are handled by a third-party processor.

Provide, operate, secure, and improve the Commbots platform and website.

Create and manage accounts, authenticate users, and deliver customer support.

Process demo requests, respond to enquiries, and communicate about product updates, pricing, and service notices.

Enable WhatsApp Business API messaging, AI chatbot responses, shared inbox workflows, campaigns, automation, analytics, and CRM/ERP integrations you enable.

Monitor performance, prevent fraud or abuse, troubleshoot issues, and comply with legal or regulatory obligations.

Measure website traffic and campaign effectiveness using analytics tools.

We process personal data where necessary to perform a contract with you, to take steps at your request before entering a contract, to pursue legitimate interests such as securing and improving our services (balanced against your rights), where you have given consent (for example certain cookies or marketing communications), or where processing is required by applicable law.

As a UAE-based business, we handle personal data in line with applicable United Arab Emirates data protection requirements and any contractual commitments we make to customers in other jurisdictions.

When you connect WhatsApp Business Platform or other messaging channels, message delivery and some processing also occur under Meta Platforms and other channel providers’ terms and privacy practices.

You are responsible for obtaining any required consent from your end customers, honouring opt-out requests, and using templates and messaging in accordance with WhatsApp Business and local marketing rules.

We process messaging data only as needed to provide the service, support your account, maintain security, and meet platform or legal requirements.

Our website uses essential cookies needed for security, locale preference, and basic site operation.

We also use Google Analytics (measurement ID G-K410EJGDEP) to understand how visitors use the site. Google may process data according to its own privacy policy.

You can control cookies through your browser settings. Disabling some cookies may affect site functionality.

We do not sell personal data.

We may share information with: (a) service providers who help us host, email, analyse, bill, or support the platform; (b) Meta and other messaging or integration partners you connect; (c) professional advisors; and (d) authorities when required by law or to protect rights, safety, and security.

If we are involved in a merger, acquisition, or asset transfer, personal data may be transferred as part of that transaction, subject to appropriate protections.

Our primary operations are in the United Arab Emirates. Some subprocessors or cloud services may process data in other countries.

Where we transfer personal data internationally, we take steps designed to provide an appropriate level of protection consistent with this policy and applicable law.

We retain personal data only as long as needed for the purposes described above, including providing the service, resolving disputes, enforcing agreements, and meeting legal, accounting, or reporting requirements.

Account and messaging data retention may also depend on your plan settings, deletion requests, and WhatsApp/platform retention rules. You may request deletion of account data subject to legal and operational limitations.

We use technical and organisational measures designed to protect personal data against unauthorised access, loss, misuse, or alteration. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Depending on applicable law, you may have the right to request access to, correction of, or deletion of your personal data; to object to or restrict certain processing; and to withdraw consent where processing is based on consent.

To exercise these rights, contact us at info@smartvision.ae. We may need to verify your identity before responding.

If you receive marketing emails from us, you can unsubscribe using the link in those emails or by contacting us.

Commbots is intended for business use. We do not knowingly collect personal data from children. If you believe a child has provided us personal data, contact us and we will take appropriate steps to delete it.

Our website or product may link to third-party sites or services (including Meta, CRM tools, analytics, and payment providers). Their privacy practices are governed by their own policies, not this one.

We may update this Privacy Policy from time to time. The “Last updated” date at the top of this page will change when we do. Continued use of the website or services after an update means you acknowledge the revised policy.

For privacy questions or requests, contact Smart Vision Zone IT Solutions at info@smartvision.ae, call +971 50 922 4489 or +971 56 411 8151, or write to Office No: 05, Block B, Al Nasiriya Building, Damascus Street, Al Qusais Ind 01, Dubai 235951, United Arab Emirates.

You can also reach us through the Contact page on this website.